FAQ

Got questions? We’ve got you covered. Find quick answers about orders, shipping, and our products below.

Have questions? We’re here to help.

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Our official warranty.? Learn what’s covered and how to request a replacement.
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Other Questions
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Giving birth to a new breed of home audio music.

VOXON isn’t just about sound it’s about experience. Every product is built to deliver crisp tones, deep bass, and a premium feel that transforms how you listen.

Common Questions

Most Popular Questions

Once your order is shipped, we’ll send you a tracking link via email. You can also log in to your account and check the Order History.

No worries! If your product arrives damaged or not working properly, contact our support team within 7 days. We’ll replace it or offer a full refund based on the situation.

Standard delivery usually takes 3–5 business days within Indonesia. For international orders, it can take up to 10–14 business days depending on your location.

We accept credit/debit cards, PayPal, and bank transfers. All transactions are encrypted and 100% secure.

Yes! All VOXON products come with a 1-year official warranty covering manufacturing defects. Warranty doesn’t apply to accidental or water damage.

Yes, we offer a 30-day return policy for unused items in their original packaging. Just contact our support before sending it back.

Absolutely. Our headphones and speakers are compatible with most devices — including smartphones, laptops, tablets, and audio systems via Bluetooth or cable.

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Yes, we deliver to most countries worldwide. Shipping fees and delivery times vary based on your location and local courier partners.

You can reach us via email at support@voxonaudio.gmail.com or call us at +62 21 2002 2012. Our support team is available Monday to Saturday, 9 AM – 6 PM (GMT+7).